SUMMARY: The Collections Specialist supports tenant billing and collections operations. This role is responsible for conducting collection calls and emails, maintaining tenant relationships, tracking collectibles, and providing accounts receivable support to Lease Administration and Accounting teams. Handles tenant invoice inquiries, payment portal assistance, reconciliation support, and participates in year-end billing processes. Uses company AI tools to optimize collections processes and improve efficiency. Works with moderate supervision and progressively develops independence in managing tenant account portfolio. Training is provided, with the opportunity to expand responsibilities as proficiency increases.DUTIES AND RESPONSIBILITIES:Collections & Follow-Up (40%)Conduct collection calls and emails to tenants regarding outstanding balancesNegotiate payment arrangements and provide information on outstanding balances with supporting documentationMaintain consistent communication with tenants to ensure understanding and resolution of outstanding chargesHelp manage delinquency resolution in alignment with internal policies Administrative Tracking & Documentation (25%)Initiate, track, and maintain all records/files associated with collection activities for each tenantDocument all tenant communications, negotiated payment schedules, telephone calls, and collection letters in MRI property management systemPrepare regular aging reports for management reviewMaintain organized and up-to-date records and meet follow-up deadlines of all correspondence and support documentation Tenant Communication & Support (15%)Respond to all tenant inquiries regarding billing charges, providing backup documentation and clear explanationsAssist tenants with payment portal login, navigation, and technical troubleshootingGuide tenants through completion and submission of ACH authorization formsRespond to day-to-day inquiries from internal and external customers Accounts Receivable Support (15%)Assist Lease Administration and Accounting with accounts receivable issues and supportProvide reconciliation assistance, payment posting, and data entryCoordinate with internal departments to ensure cohesive response and issue resolution Meetings & Collaboration (5%)Participate in distressed tenant meetings to discuss accounts and next stepsProvide status updates and recommendations on collection strategies Growth & LearningLearn year-end billing structure and assist in preparing responses to tenants during reconciliation periodsDevelop deeper understanding of lease structures and billing methodologiesTake on additional responsibilities as proficiency and familiarity with role increases, including possible ad-hoc duties related to accounting 
