Have you been searching for a new career opportunity? Family Heritage, a Globe Life Company and a leader in the insurance industry is looking for you. We are seeking a highly organized, detail oriented individual with a strong desire for growth to fill an opening for an Administrative Specialist supporting our Claims Department. The ideal candidate will become part of a team and company committed to excellence. Family Heritage Division of Globe Life provides excellent benefits and a modern work environment at our Broadview Heights location.
Job responsibilities:
Prompt and timely processing of claims accurately within deadlines
Heavy phone contact with medical facilities, policyholders and agents
Back up phone support for the department's Claims Call Center Unit as needed
Assist with various department functions, projects, and assignments as directed
Follow department procedures and guidelines to ensure compliance with legal and insurance regulations
Required Skills:
Must have a high level of quality focus on providing excellent customer service
Ability to process a high volume of claims efficiently and accurately
Critical problem solving, decision making, and analytical skills
Excellent verbal, communication, and written skills
Strong organizational and research skills
Must be detail oriented, have ability to work well under pressure, and handle multiple tasks with deadlines
Works well independently
Team player
Required Experience:
Minimum of two years prior phone/customer service and office experience
Previous experience in a Claims service environment preferred
Medical terminology/medical office background desirable