Summary
Under the direction of the Supervisor, Manager and Director, this position is responsible for answering multiple phone lines to schedule ancillary testing when ordered by clinical staff for multiple departments and locations.
Conducts professional patient interviews, including triaging phone calls and obtaining demographic, biographical, and insurance information.
Processes registrations and schedules in an efficient, accurate, and timely manner.
Functions as a point of contact via phone for interactions with care team members and patients.
Enters all appropriate scheduling information into the Parkview Health Scheduling system and is responsible for data integrity in all systems utilized for job functions.
Requests and identifies all necessary records so that they are available for the hospitals for the stated diagnosis as well as assuring that the patient is scheduled with appropriate hospital staff for the diagnosis.
Is responsible for the delivery of quality performance, service excellence, and adheres to the Parkview Health Standards of Behavior.
Education
Must be a high school graduate or equivalent with GED.
Experience
Minimum 2 years of experience in a healthcare setting.
Experience in Windows based PC skills required.
Other Qualifications
Mandatory computer key boarding skills, ability to operate standard office machines and equipment such as multi-line phone, calculator, photo-copier. Demonstrates basic knowledge and use of internet.
Must have excellent verbal and written communication skills. Must demonstrate professional telephone etiquette, exceptional organizational, listening, time management and problem solving skills.
Must be flexible in order to implement solutions.
Must have the ability to deal with multiple tasks at the same time while maintaining attention to detail.
Must be able to adapt to constant change and perform in a stressful environment.
Must be creative and forward thinking when faced with challenges in conjunction with clinical staff.
Preferred medical terminology.
