Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Canton, Ohio. This role is central to our operations and requires a candidate well-versed in customer service and data management. As part of our team, you will be handling customer inquiries, maintaining customer records, and processing applications, among other responsibilities, in a dynamic work environment.Responsibilities: Maintain and update customer records with accuracy and timeliness, capturing essential details from customer interactions. Assist in the preparation and verification of order entries and invoices, ensuring communication is clear and efficient within the team. Handle troubleshooting issues and liaise with relevant departments to ensure seamless customer service. Utilize tools like Microsoft Excel for data entry, updating information, and generating reports. Address customer queries about billing information promptly and professionally, taking necessary steps to uphold the positive image of the company. Collaborate with the sales team to support sales efforts, participate in meetings, and contribute to sales strategy discussions. Maintain an organized and updated database in collaboration with the Sales team. Address billing queries and ensure they are handled effectively. Take on additional duties as assigned, demonstrating adaptability and commitment to the role. Requirements Proficient in answering inbound calls and handling inbound outbound calls in a professional manner Proven experience in call center customer service Ability to provide superior customer service, including problem-solving and conflict resolution Skilled in data entry tasks, with high accuracy and attention to detail Excellent written communication skills for email correspondence Experience with order entry processes and systems Proficient in Microsoft Excel, including creating spreadsheets and using formulas Able to manage multiple tasks, prioritize effectively, and meet deadlines Strong interpersonal skills with the ability to work well in a team environment High school diploma or equivalent required Previous experience in a customer service role preferred Fluent in English, both written and spoken Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
