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Custom Truck One Source “CTOS” 3522 Middlebranch Ave. NE, Canton Ohio 44075The Service Administrator will provide administrative and customer service support for the Service Department’s daily functions.
Day Shift, Mon – Fri., 7:00 am – 5:00 pm
Attention to detail, Office Software, ERP or M3 software exp a plus, Customer Service Attitude.
CTOS offers healthcare, paid vacation, sick and holidays, 401K match, career advancement opportunity.
Essential Duties and Responsibilities
Email customers/salesperson regarding customer damage with appropriate documentation
Obtain PO’s from customer after sales approves the invoice.
Obtains vehicle data after yard attendant checks in unit.
Prepare work orders shop technicians and customers.
Indicates on the repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders MUST be legible.
Act as a liaison between the customers and the service department regarding any mechanical issues that arise (planned or unplanned technical/mechanical issues).
Follows up on progress of each repair order during the day. Contacts customers by telephone regarding any changes in the estimate or time promised. Records changes on repair order in approved fashion.
Review every service repair order for proper completion and accuracy.
Add and/or change notes in repair orders.
Close repair orders.
Complete and file repair orders, billing forms, invoices, and requisition forms for service department.
Run reports for work orders and other business needs.
Required Skills and Qualifications
High school diploma or the equivalent
Must be able to pass a pre-employment drug test, physical, and audiogram.
Knowledge of aerial vehicles, equipment, and heavy & light duty trucks (preferred)
Strong communication and customer service skills.
Must be team oriented. Contributes to building a positive team spirit; Puts success of team above own interests.
General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
Knowledge of inventory software (M3, etc.) to process purchase orders and tracking inventory helpful.
Must be self-sufficient and driven.
6-12 months previous work experience (preferred)
Working Conditions
Attendance – The ability to work as scheduled with punctual attendance 7:00 am- 5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands
Majority of work performed in the office and occasionally the shop
May occasionally be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes
PPE and safety guidelines followed when in shop/yard.
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
