A local insurance agency is seeking an experienced Customer Service Representative to join our team. This is a full-time, on-site role located in Cincinnati, OH. The Customer Service Representative will be responsible for assisting customers with a variety of insurance related inquiries, listening to customer concerns, finding solutions, through various communication channels such as phone, email, and chat. The ideal candidate will be able to provide exceptional customer service, resolve complex customer issues, and ensure customer satisfaction.
Qualifications
High school diploma or equivalent required
Familiarity with insurance terminology and practices a plus
Strong communication skills, both verbal and written
Ability to multitask and handle difficult situations calmly and professionally
Excellent problem-solving and analytical skills
Proficiency in Microsoft Office Suite and ability to learn new software applications
Detail-oriented and ability to maintain accurate records
Ability to work independently and as part of a team with a positive attitude
