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Description:Allied Universal Services is currently searching for a Global Security Operations Center Operator. Operator - Global Security Operations Center is very important to the safety and security of our clients’ facilities. Our professional GSOC officers allow us to accomplish our company’s core purpose, which is “to serve, secure and care for the people and businesses in our communities”. The GSOC security officer will be a key contributor to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations. This could include, but is not limited to: natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness. Professional Security Operations Center Officer positions require heavy use of computer operating systems, such as Microsoft and other operating systems.Essential Functions:The Professional GSOC Security Officer may be asked to perform many essential functions at the facility where they work. Although not an exhaustive list, these are a few of them:
Answer GSOC calls and dispatch appropriate units
Answer FLCC calls and enter requests into Service Insight
Monitor fire and intrusion detections systems
Maintain daily logs
Conduct virtual camera tours
Generate reports on Safety, Quality, and Tip Line calls
Mitigate emergencies, dispatch, and notify appropriate personnel
Monitor GSOC and FLCC mailboxes, check printers and fax, and monitor OWRs in Service Insight
Monitor Travel Risk Alerts and note Extreme/High Risk Alerts and Country Status
Update emergency contact lists
Update Silent Knight Fire applications
Update policy and procedure manuals
Update global building emergency contacts
Update intrusion applications
Attend required training
Log into NICE inform system daily
Monitor Mastermind alarms, and notify proper personnel
Arm and disarm NAPCO accounts based upon building request
Submit work orders to Security Systems for any reported CCTV, card readers, intrusion detection issues
Run license plate requests for Company and State of Michigan vehicles; log and document results
Qualifications/Requirements:Qualified applicants for the GSOC Officer position will meet the minimum requirements, as described below:
High school diploma or equivalent required
At least 18 years of age
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
Must be able to read and understand all operating procedures and instructions
Must be able to obtain a valid Guard License as required in the state for which you are applying
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
Must display exceptional customer service and communication skills
Remain flexible to ever changing environments; adapt well to different situations
Intermediate computer skills to utilize innovative, wireless technology at client specific sites
Ability to maintain satisfactory attendance and punctuality standard;
Neat and professional appearance
Ability to provide quality customer service
Ability to handle both common and crisis situations at the client site, calmly and efficiently
Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
Physical and Mental Functions:
Climb stairs, ramps, or ladders occasionally during shift
Occasionally bend/twist at waist/knees/neck to perform various duties
Occasionally lift or carry up to 40 pounds
Run as needed
Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
Work in various environments including adverse outdoor conditions such as cold, rain or heat;
Constant mental alertness and attention to detail required while setting priorities and following up on assignment
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com at http://www.aus.com/ .We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.Location: United States-Ohio-CincinnatiJob Category: Security Officer, Security Guard
