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ServiceNow Functional Consultant Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below The Team: From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape, and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects, and integrators, to creative digital experts, to cyber risk and human capital professionals. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.Work you'll do: Deloitte provides Integrated Risk Management (IRM) services, IT Asset Management (ITAM) including Configuration Management Database (CMDB) Services, and Governance, Risk & Compliance (GRC) services based on the client's immediate and long-term needs. By coupling our business and cyber risk functional experts on platform automation and integration with our risk and compliance domain leaders across Risk & Financial Advisory, Deloitte can provide a full spectrum of services, including:
Advise - Create process and strategy, implementation plans and business case development, target operating model, data strategy & governance, risk & control framework, training, and end user enablement.
Implement - perform proactive and administrative tasks and functions related to supporting ServiceNow implementation efforts such as: lead requirements gathering sessions, assist with configuration and integrations, create/design/develop, and execute testing plans, lead user acceptance testing, implement customized solution workflows, create process efficiencies.
Operate - managed operations in one or more of IRM, ITAM/CMDB or GRC services ranging from keeping the lights on for the client's environment (e.g. upgrades, maintenance) , to full-service use case development and dashboards, data analytics, engagement reporting, ticket processing/fulfillment.
As a ServiceNow IRM, ITAM and/or GRC functional analyst , one will be helping organizations develop practical solutions to achieve better visibility over key components of the risk program, the asset landscape, leveraging leading vendor platforms or custom-built solutions. Some examples of what you will do include:
Working with clients to identify target use cases for automation, as well as defining and documenting business and functional requirements for software development team.
Designing programs and processes in a manner that supports automation, including documenting process flows, roles and responsibilities, inputs and outputs, and metrics/scoring.
Light configurations and customizing software applications, including forms, workflows, calculations, integrations, reporting, dashboards, access controls, etc
Develop analysis and advise clients on improving operations, processes and analytics.
Deliver projects and lead clients in strategic planning, program development, process transformation, technology enablement, analytics and decision support.
Facilitate client workshops and discussions, rapidly evaluate dynamic situations, and manage stakeholder expectations.
Participate in initiatives to improve the capabilities of the practice developing thought leadership, authoring articles, mentoring team.
Required Qualifications:
Minimum Bachelor's Degree or above Minimum 3 years plus experience with the following:o Experience working in a GRC, ITAM or IRC environment with a track record of executing corporate projects and growth initiativeso Deep analytical and problem-solving skills, with an ability to thrive in ambiguous situations.o Hands on experience with ServiceNow platform. Ability to obtain & maintain security clearance. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futurePreferred Qualifications Proficiency with spreadsheets, PowerPoint and calendar management Understand and knowledge of leading ITAM / CMDB tools Experience working with ServiceNow Experience consulting with organizations to design and implement risk management process and define business and functional requirement for IRM processes Prior consulting experience preferably in the federal industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
