Description:Engaging with customers via phone / email. Will be assisting customer with banking related inquiries (Foundations of banking, checking account, savings account., trouble logging into online account) Will be responsible for knowing and understanding call policies and procedures. Will assist in performing customer account transactions. Candidates will be expected to aim for first contact resolution.Additional Skills & Qualifications:Essential Functions/Responsibilities:· Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.· Recognize sales opportunities and refer clients to sales associates· Remain current on products, services, policies and procedures· Resolve customer inquiries or issues with respect to any loan product offered · Resolve customer issues through account research and utilization of support materials and resources· Perform customer account transaction and maintenance activities accurately· Strive for first contact resolution of customer inquiries, transactions and problem resolution· Escalate customer requests requiring additional knowledge or expertise as defined by department leadershipAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
