As Night Auditor, you will:
Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
Provide rooms management with a clear picture of their performance using the data gathered.
Run the night audit final, after ensuring all revenue is in balance.
Attend to guest needs at the front desk
As a Front Desk Agent:
Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
Answer, screen and forward phone calls, take messages and schedule/change reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments/ complaints and refer guest to a manager as necessary.
Contact housekeeping or maintenance staff when guests report problems.
Resolve guest issues quickly, efficiently, courteously and professionally.
Keep records of room availability and guests' accounts.
Post charges, such as those for rooms, food, liquor, or telephone calls.
Maintain room key control and supervise guest access to safe deposit boxes.
Verify banks and deposits each shift and follow all cash-handling and credit policies.
Responsible for the order and cleanliness of the front desk and adjacent work areas.
Complete front desk communication log daily.
Please email resume or complete application at the hotel. Please NO PHONE CALLS.