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Whether you're looking for a chance to gain your first IT work experience or for a company you'dbe proud to retire from, Randstad has you covered with this entry-level, temp-to-hire positionwith our Fortune 20 client in Blue Ash, OH. Come to work in this state-of-the-art tech facilitycomplete with on-site cafeteria, Wi-Fi, and ample parking.Responsibilities:In this role, you will troubleshoot and provide initial customer contact for issues within the organization. Issues can include hardware, software, and network troubles. The starting wage is $13.50/hr. Your standard work week will be 1st or 2nd shift, 40 hours/wk, and may include weekends. All candidates are required to submit to a background check and drug screen.Education/Skillset Requirements:. High School diploma or GED Strong customer service skills Strong written and oral communication skills Passing score on a selected entry test.Desired Education/Experience:. Call Center experience Retail experience.Working hours: 4:30 AM - 10:00 PMSkills:To be successful in this position, you must- Desire to give excellent customer service in an inbound, inter-company call center- Familiarity with IT and hardware/software terms- Thinking creatively to solve issues- Ability to use less user-friendly software to achieve desired results (e.g., Mainframe)Education:High SchoolExperience:Entry LevelQualifications:Preferred qualifications:- CompTIA certificationEssential Functions:. Provide technical support via phones and/or other media, as required Complete and document all calls in the form of service tickets through resolution Escalate and monitor tickets through IS&S support layers to issue resolution Dispatch vendors or division contacts as required for on-site repairs Analyze and determine magnitude of incident, and escalate to management any identified trendsaffecting customers to reduce overall incidents Communicate technical analysis and resolution through written documentation withinknowledge base. You are the perfect fit for this role. So what are you waiting on? Go to www.Randstadusa.com and search zip code: 45203 Tech Support and make a profile to apply. Then send your resume to: KIM.DAVIS@RANDSTADUSA.COM Lets get you workingRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.If interested, please apply online at https://www.randstadusa.com/jobs/search/308/S733386/tech-supportcincinnati?utmsource=craigslist&utmcampaign=job%20ads&utmmedium=job%20post
