Customer Service Representative

Customer Service Representative

05 Sep 2024
Ohio, Cleveland, 44101 Cleveland USA

Customer Service Representative

National Equipment Sales & Rentals are HIRING a full time CSR!

National Equipment Sales & Rentals Inc. offers Construction Rental Equipment at competitive prices with a key focus on providing a local business feel with exceptional service. Our rental fleet consists of the equipment needed to service the ever-expanding construction marketplace.

Reporting to the Branch Manager, the Customer Service Representative will be responsible for enhancing the customer experience, establishing new rental and sales accounts and providing high-level customer service to both call-in and walk-in customers.

Responsibilities include:

- Answer phone calls in a professional manner

- Process rental quotations, reservations, contracts in compliance with company policies.

- Process payments for customers

- Coordinate and track daily equipment pick-ups and return with the branch dispatcher.

- Work in a fast-paced sales environment, providing helpful, quality service and sales.

- Take pride in all aspects of your work and perform it with energy and enthusiasm.

- Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers.

Requirements:

- Demonstrate sales, professionalism and interpersonal skills.

- Proven ability to work effectively within a team environment.

- Excellent written and verbal communication skills.

- Display a high level of accountability and initiative.

- Microsoft Office skills with experience using MS Excel & Word.

- Able to lift a minimum of 25lbs assisted or unassisted.

- Excellent organizational skills

Full Time Hours: 8-4:30pm M-F

If you are interested in this position, please apply with your resume. We look forward to hearing from you!

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