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Job brief
Fairbridge Inn & Suites, Wickliffe, Ohio is currently looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
Maintain updated records of bookings and payments.
Requirements
Work experience as a Hotel Front Desk Agent, Receptionist or similar role is required.
Customer service attitude
Excellent communication and organizational skills
Part-time hours available. Must have reliable transportation. E-mail resume or fill out an application at the hotel. PLEASE, NO PHONE CALLS TO THE HOTEL.
