Work ScheduleStandard (Mon-Fri)Environmental ConditionsAdherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shiftJob DescriptionThe Field Application Specialist will travel to customer facilities (ex: hospitals and clinical labs) to provide microbiology instrument and consumable product training and support. Assist with technical product literature, training resources, and technical investigations when needed.Key Responsibilities:
Provide training at the customer site on product use and instrument operation, including troubleshooting
Provide post training follow up to ensure customer expectations are exceeded
Development of internal and external training materials
Interpret customers’ needs and clarify responsibilities for problem resolution of field support, sales, customer support or technical support
Manage training schedule and independently book travel arrangements
Schedule training at customer sites
Ensure high customer satisfaction through improving their experience with our products
Coordinate technical teleconferences
Provide assistance to sales and marketing through training, defining customer requirements, and assisting with customer requested customizations
Minimum Requirements/Qualifications:
Bachelor degree in applicable field with solid understanding of microbiology and microbiology lab practices
Ability to troubleshoot mechanical and software problems
Demonstrate highly developed verbal, written, and presentation skills
Clearly communicate directions
Highly developed organization skills
Understanding of good laboratory practice and techniques
Proficiency in computer applications
Ability to travel 80% – 100% during peak periods and with as little as 24 hours notice
Ability to work independently with little supervision from a home office
Strongly Preferred:
Proven understanding of AST
Knowledge of FDA Regulations and understanding of CLSI, CAP and CLIA requirements relating to customer needs
History of providing training or teaching /instruction
Preferred candidates should be located within a one-hour drive from a major airport.BenefitsWe offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Compensation and BenefitsThe salary range estimated for this position based in Ohio is $60,000.00–$90,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewardsThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
