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DescriptionPosition Summary: The Host/Hostess is responsible for greeting and seating guests. The Host/Hostess should provide general customer service within the dining establishment as well as escalate and/or resolve any issues as necessary to ensure guest satisfaction. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.Essential Functions:
Greets guests as they arrive seat them accordingly ensuring the optimum use of tables
Ensures any special needs or requests for diners are accommodated and arranged
Maintains the appearance and cleanliness of the front-of-house environment
Escalates any customer needs or concerns as necessary
Works closely with the kitchen staff and servers optimizing communication to ensure efficient operations
Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
Adheres to Aramark safety policies and procedures including proper food safety and sanitation
Other duties and tasks as assigned by manager
Qualifications
Previous host/hostess or food service experience preferred
Demonstrates excellent customer service skills
Demonstrates excellent communication and interpersonal skills, both written and verbal
Demonstrates strong organizational skills, accuracy, and attention to detail
Must be able to obtain food safety certification
Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
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ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/VeteranAramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.
