ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Greet residents and guests in a courteous and friendly manner as they enter the building Become familiar and provide recommendations to residents on community attractions and local amenities when requested.Provides brochures, floor plans and other collateral to clientsCompletes guest cards, provides mini tours, and acts on leasing behalf during off hoursRetrieves packages for residentsProvides refreshments to residents and guestsMaintains Concierge Binder Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layoutUses Internet as an aid in providing micro and macro information to residents and guestsMaintains a clean and orderly front desk, lobby area, and storage closets were applicable Prepares incident reports and correlating documentation Adheres to established policies related to fair housingCommunicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional mannerMaintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts 
