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About the Job:This role will support all lines of business in an effort to acquire, expand, retain and onboard treasury services products. This position will own the process for new client set-ups serving as the primary point of contact to internal (Operations, Technology, Product, Key Bank vendors) and external partners (client project teams, third-party vendors) to ensure a seamless and efficient implementation of services. You will gather requirements, complete the setup, and train the client on how to use the application.Essential Job Function:.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Provide the highest quality of support for all applications under payment deposit and operationsand.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Ability to onboard 6 products from start to finish with no supervision including low, medium, and some complexand.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Act as subject matter expert on project teams for purpose of implementing managed file transfer solutions. .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Interaction and communication with multiple teams and external parties up to the C level hierarchy. .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Provide continuous improvement ideas to reduce expenses and/or improve efficiency. .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Ability to determine, gather, and execute requirements based on client s feedback for medium complexity setupsand.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Excellent communication skills including the ability to communicate technical issues to audiences of varying technical acumen.Required Qualifications:.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Bachelor s Degree or 2 - 4 years of experience with Treasury Services or enterprise managed file transfer platform administrationand.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Ability to drive projects to completion including planning, coordinating, and execution. .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Strong Treasury and check processing knowledge.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Proven record of successful customer interaction and support. .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Able to work on and prioritize multiple tasks at a time. .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Written and oral communication skills that are clear, concise, and can be communicated to senior leadershipand.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Working knowledge of relevant network .and.amp; encryption technologies (TCP/IP, DNS, FTP/SFTP, TLS, AS2, PGP, network shares, PKI, Firewall and DMZ concepts). .and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Experience troubleshooting Internet connectivity issues.KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.Employer's Job# 38132BRPlease visit job URL for more information about this opening and to view EOE statement.
