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Location: METROHEALTH MEDICAL CENTER
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Customer & Sales Support Specialist
Cleveland, OH, USA
Req #1891
Wednesday, June 5, 2024
TriMark USA is the country\'s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com
Why you\'ll love it here!
+ 401k
+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program
POSITION SUMMARY:
Located in Cleveland, OH
Full-Time
Hybrid
Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you\'ll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Project and Financial Reporting:
Create and maintain accurate project and financial reporting.
Assist in preparing customer invoices and provide support during the bidding process.
Credit and Pricing Management:
Research and process credits, returns, and price adjustments.
Proactively engage in \"up-selling\" and bundling techniques for profitable revenue growth.
Collaboration with Sales Team:
Collaborate with BDMs to distinguish TriMark USA quotes and services.
Maintain close relationships with BDMs and customers to understand the competitive marketplace.
Proposal Development:
Evaluate requests and develop proposals for customer solutions and profitable growth.
Work closely with manufacturers, vendors, and BDMs to develop market-level pricing for proposals.
Forecasting and Reporting:
Update forecasts and provide actionable monthly reporting based on forecasted opportunities.
Gather critical site information for TriMark USA products, contributing to the product database.
Sales Process Support:
Assist in all aspects of the sales process, including research, proposal requests, post-buy analysis, and account management.
Field telephone calls for traveling team members and maintain account files.
Issue Resolution:
Resolve billing/invoice and inventory issues under the direction of the sales team.
Assist in drafting and finalizing sales proposals and managing proposal templates.
Logistics Coordination:
Coordinate logistics and content preparation for onsite and offsite sales visits.
Manage sales and marketing content to drive efficiency.
Point of Contact and Training:
Serve as the point of contact for the sales team.
Assist in training new Sales Coordinators and Business Development Managers.
COMPETENCIES:
Solid understanding of basic accounting principles.
Strong attention to detail and high accuracy level.
Excellent written and verbal communication skills.
Ability to provide excellent c
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Lead Specialist, Contract Lifecycle Management (CLM) Reporting
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Location: CSU Health Services Center
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Join Cleveland Clinic\'s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
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This role will closely align with business stakeholders and Global Business Process Owners to capture business requirements, elicit best practices, and define global business processes within OTC.
The Business Process Manager will be responsible for assuring buy-in across the business teams, managing and ensuring the proper implementation of the functional business processes and standards.
They will work in partnership with the Digital Technology (DT) organization as well as third party consultants to ensure a fit-for-purpose cloud application configuration and solution that satisfies standards for user experience.
A successful candidate must be able to think broadly and connect the end-to-end processes yet be comfortable in the detail with a broad understanding of the process, how they are performed, where the levers are, and how they can be improved to ensure the process delivers the strategy of the business.
This position can be based anywhere within EMEAI, working remotely.
Responsibilities of the position include working within the Order to Cash workstream to:
Global Business Process Management:
Assist the Business Process Owners to define and standardize global business processes for enterprise customer account support, order management, pricing management and export order management and enable value realization for the global Enterprise Resource Planning (ERP) and associated boundary applications.
Partner with Product Owners, DT resources, Consulting Partners, and key Business Stakeholders.
Align key stakeholders on the direction of the global processes and build consensus.
Identify and engage with Subject Matter Experts (SMEs) who represent all divisions and lines of business within all regions of the company to ensure representation.
Work with SMEs to gather and document business requirements.
Participate in on site discovery sessions.
Record use cases for global vs. regional solutions including statutory and regulatory requirements.
Build and document process workflows in enterprise document repository.
Ensure processes align with data definitions and governance requirements. Identify gaps, conflicts, and partner with appropriate Enterprise Data owners to resolve.
Develop methods to monitor, track and report key process indicators and develop appropriate governance policies to ensure process compliance.
Coordinate with cross-functional leadership teams (project and business) on issues/concerns for upcoming process changes.
Engage with partners and owners of related business functions and boundary applications as required.
Participate in system integration and user acceptance end-to-end testing and raise concerns to leadership.
Assist with validation and approval of data extracts and loads for testing milestones and go live activities.
Participate in on-site project implementation as well as post go live support.
Continuous Improvement
Support global goals and initiatives via thoughtful process mapping using the enterprise document repository and Celonis process mapping tools, focusing on CI opportunities.
Assist in developing Global Policies and procedures for key business processes to ensure strong internal controls.
Implement best practices aimed at reducing waste, improving customer experience, and enabling individual and team productivity. Stay informed on the latest system updates that will impact existing processes.
Champion the use of automation tools and process simplification.
Change Management
Champion standardization and simplification efforts.
Highlight the positive outcomes of program and business changes and how they support the mission and strategy of the company and stakeholders.
Adopt the use of new tools and resources that help support change at enterprise and local level.
Support the training of end users on processes.
Four-year or equivalent degree in Bus
