Vacancy expired!
Position Summary:
Manage the daily operation of the Reservations Department, ensuring outstanding customer service, enforcement of hotel policies and procedures, and proper selling techniques designed to enhance overall revenue.
Job Responsibilities:
● The Reservation Sales Assistant has overall responsibility for making reservations. More specifically, this position is responsible for entering reservations received via phone and email in a courteous, prompt, and accurate manner to maximize revenues.
● Work hours/days vary as dictated by business needs and includes weekends and holidays.
● Address and resolve all customer service issues in a positive manner.
● Handle reservation calls to provide optimal customer service and minimal hold time.
● Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel.
● Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
● Assist in any additional assigned projects and tasks as directed by management.
Knowledge, Skills and Abilities:
● Enthusiasm and passion for hotel sales and guest service; the ability to connect with people over the phone and in person
● Detail oriented; able to produce a high-level volume of work while maintaining consistent accuracy
● Effective oral and written communication skills
● Knowledge of business telephone etiquette.
● Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Work Environment / Physical Demands:
● Work is generally confined to a standard office environment.
● Occasional travel may be required.
Education and Experience:
● High School diploma or GED, College Degree preferred
● Hospitality/Sales Experience preferred
Applicant Qualifications
You have requested that Indeed ask candidates the following questions:
● What is the highest level of education you have completed?
● How many years of Hotel Experience experience do you have?
● How many years of Front Desk experience do you have?
● Please list 2-3 dates and time ranges that you could do an interview.
