Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.
Responsibilities
Develop cost estimates, logging needed parts and the time needed for repairs
Schedule the most appropriate Service Technician for each job
Convey all necessary information regarding costs, parts, work and Technicians to customers
Call the customer to arrange appointments
Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
Contact customers in the case of additional work to relay the details and extra costs
Enter the details of repair jobs on the company’s network and prepare repair instructions
Requirements and skills
Proven work experience as a Service Writer or similar role
Computer literacy and knowledge of office software programs
Excellent communication and customer service skills
Strong record-keeping skills
The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
A high school diploma or equivalent is preferred
Job Type: Full-time
Pay: $35,100.00 - $80,060.34 per year
Shift:
8 hour shift
Work Days:
Monday to Friday
Rotating weekends
Work Location: In person
