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Posting Job Description :
At A Glance:
Full-time entry to midlevel customer service role in one of our modern call centers.
Profile: An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships.
Benefits include paid training and time off, comprehensive health packages, best-in-class retirement savings, free Spectrum services and more.
What is the Customer Service Representative Billing role?
Are you eager to learn and ready for a new challenge? If you like to talk to customers and work on a computer in a lively environment, wed like to talk about your future with Spectrum. Our billing representatives bring it all together using knowledge of Spectrums offerings learned through our representative training program. We will teach you the skills you need to grow with us, to build relationships and to create a quality customer experience. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand.
Its all about learning and growing
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning. After that, consider yourself the voice of Spectrum: fielding questions, processing orders, updating account records, and staying current on all our newest technologies. Youll learn how to efficiently answer our customers questions concerning product pricing and billing statements. Plus, peer mentors and a dedicated coaching line are always available if you have any questions.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Thats why most of our supervisors started as Customer Service Representatives themselves, learning and growing with us. Eventually you too may lead and support your own enthusiastic team. Career progression is a very real and achievable goal. Get into a Fortune 100 company and see how far you can go.
The benefits are clear
On top of our core benefits and opportunities to grow your career, Spectrum offers education assistance, child care discounts, and other programs that help you and your family thrive at all stages of life. We offer flexibility and consecutive days off to help you achieve that important work/life balance.
What do you need to get started?
Minimum requirements for the Customer Service Billing Representative are:
Ability to read, write, speak and understand English
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Minimum Education needed:
High School Diploma or equivalent
Preferred Work Experience:
Previous customer service representative experience
Experience working in cable operations and/or telecommunications call center
Ability to effectively train and offer guidance to other representatives
Are you ready to join our team?
Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environ
More on Spectrum :
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications
reaffirms its commitment to providing equal opportunities for employment and advancement to qualified
employees and applicants. Individuals will be considered for positions for which they meet the minimum
qualifications and are able to perform without regard to race, color, gender, age, religion, disability,
national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal,
state or local laws.
