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2019's North American Salon of The Year is looking for Guest Experts for our Guest Experience Center!
You're the first welcoming hello from The Penzone Salons to the guest. The Guest Expert works to elevate guest service on a daily basis. As a call center team member you are often the first point of contact with a guest.
This is not your typical call center environment. Enjoy fun holiday/birthday celebrations and a great service discount to pamper yourself!
Job Tasks:
*Answering phone calls for all salon locations
*Booking, canceling & confirming appointments
*Directing guests to appropriate departments when needed
*Must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
*Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
*Perform other duties as assigned.
Required Skills:
*Position requires a self motivated, detail-oriented and organized person.
*Candidate must possess superior customer service skills, and excellent verbal and written skills.
*Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
*Candidate must possess basic math skills and have working knowledge of computers.
*The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
*Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
*Previous customer service experience preferred.
Check out our Blog: https://www.penzonesalons.com/true-beauty/
Apply at https://www.penzonesalons.com/careers/
Contact us at hr@charlespenzone.com
