Business Analyst

Business Analyst

03 Jul 2022
Ohio, Columbus, 43085 Columbus USA

Business Analyst

IntroductionAre you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.Your Role and ResponsibilitiesActs as a senior business analyst and SME in ServiceNow application development

Provide recommendations for the best options on product development using your knowledge of industry trends, best practices, and latest development techniques

Collaborates with program or product managers to provide significant contribution on technical elements of sprint/iteration planning, estimation, risk, dependencies, and user stories definition

Required Technical and Professional Expertise10+ years of business analyst experience

8+ experience in tools like ServiceNow or Remedy

Proven ability to interact with customers at all levels within an organization to successfully interpret and understand business needs and asks and translate them into easily understood technical requirements

Certifications in ServiceNow Admin and ITIL framework

Ability to understand the design of ServiceNow Out-of-Box functions and capabilities at a detailed level

Working Knowledge and hands on experience with ServiceNow Configuration Management Databased (CMDB)

Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)

Working Knowledge and hands on experience with Waterfall and Agile

Use a variety of proto-typing techniques to validate and verify that the proposed solution will meet the business and user requirements

Provide system demos to end users

Provide training and guidance to new department team members to facilitate Knowledge sharing and cross training

Preferred Technical and Professional ExpertiseKnowledge of DevOps and Cloud technologies

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career.About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.Well-being programs to support mental and physical health.Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).Select educational reimbursement opportunities.Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.Giving and volunteer programs to benefit charitable organizations and local communities.Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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