Job Description
Nexmos Design is seeking a professional and dedicated Call Center Representative to join our growing support team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer concerns, and delivering a high standard of service with each interaction. If you are a strong communicator with a passion for helping others, we’d love to hear from you.ResponsibilitiesAnswer inbound customer calls and address inquiries efficiently and professionallyMake outbound calls as necessary to follow up on unresolved issuesAccurately document interactions and update customer records in the systemResolve customer complaints and escalate complex issues to the appropriate departmentsMaintain a positive and empathetic attitude toward customers at all timesMeet or exceed performance metrics related to call handling and customer satisfactionCollaborate with team members and supervisors to improve processes and service quality
