Manages a caseload of WIOA and RESEA participants and provides counseling and mentoringAssesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutionsConducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readinessCompletes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goalsMaintains information about area resources and employersEnsures participant accountability and attendance; tracks and maintains employment retention goalsProvides government agencies with prompt notification that a participant has lost or reduced hours of employmentMaintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issuesProvides information to participants on available training and/or jobs that will lead to advancementAssumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement effortsPrepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issuedProvides case management with a focus on helping customers to prepare for employment that leads to self-sufficiencyFacilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate levelPerforms additional duties as assigned
