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ANF Corp seeks a dynamic individual to join the Customer Intelligence team in a newly created role, Customer Journey Specialist. This role, under the broader umbrella of the integrated Data & Analytics team, will be a voice for the customer and a change agent for the organization. The ideal candidate will be an all-around professional with Customer Insights (Qual and Quant, Social Listening, Brand Perception Tracking, etc), CRM, Omni Personalization, Media, and Marketing experience.
Reporting to the CRM Manager, this highly visible role partners closely with insights peer across the broader D&A team and with cross-functional strategists across marketing, UX and merchandising. Bringing an intimate understanding of how consumers interact with experiences, product, comms and technology, this pivotal role demands a focus on how to most effectively solve each brand’s business challenges through an orchestrated system of touchpoints that inspires connectivity with our iconic lifestyle brands.
What will you be doing?ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER