Job Description
We are seeking a detail-oriented and proactive Customer Service Officer to join our team in Columbus, OH. The ideal candidate will serve as the first point of contact for clients, ensuring a seamless customer experience while supporting our design team with timely information and communication. If you're passionate about customer care and thrive in a dynamic, design-focused environment, we’d love to hear from you.ResponsibilitiesManage inbound calls and email inquiries with professionalism and efficiencyProvide accurate information about company services and offeringsResolve customer issues or escalate to the appropriate departmentMaintain customer records and update internal databasesCollaborate with the design and operations teams to ensure client satisfactionAssist with service follow-ups and feedback collectionUphold company standards in communication and customer service protocols
