Job DescriptionAs the Customer Support Manager, you will be responsible for leading the support team and overseeing daily operations to ensure clients receive timely, empathetic, and effective service. You will develop customer service policies, monitor team performance, and play a key role in maintaining high satisfaction rates across all service channels.ResponsibilitiesManage and supervise the daily operations of the customer support team.Develop and implement customer service procedures, policies, and standards.Handle escalated customer complaints and resolve complex issues efficiently.Monitor support metrics and prepare regular reports on team performance.Train, mentor, and evaluate customer support representatives.Collaborate with other departments to improve customer experience.Ensure support tools and platforms are utilized effectively.
