Job Description (JD):
Technician (Technology Depot Technician) Support, manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. This engineer is responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. Proactively in identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
Ensure assigned infrastructure at the client site is successfully configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools, and respond to alerts. Where software is a component of the solution, they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
Technology Depot Technician:
Incident Support - Break/Fix: