IT Support Specialist I

IT Support Specialist I

14 Aug 2024
Ohio, Columbus, 43085 Columbus USA

IT Support Specialist I

Vacancy expired!

JOB DESCRIPTION

The L1 Incident Manager will be expected to perform the following duties:
Monitor technology dashboards and event consoles in order to identify issues that require attention
Proactively escalate impacting events, establish and chair bridge calls, engage resolvers, and coordinate the resolution Timeline the events that occur during the entire incident and document them in the ticket Review of incident data to ensure the completeness and quality of the information collected Clearly and concisely communicate incident details both verbally and written in the form of Incident communications. Review of the execution of the incident process to identify opportunities for improvement in the process (missed SLAs, gaps in execution or response) Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams Additional project and process improvements as needed.

Job Requirements:
  • 1-3 years of experience in a technology related field

Qualifications:
  • Configuration Mgt Analyst - 2 years
  • Project Management - 2 years
  • PMP Certification - 2 years
  • MS Word - 2 years
  • MS PowerPoint - 2 years
  • Project Administration - 2 years
  • MS Project - 2 years
  • MS Excel - 2 years
  • MS Visio - 2 years

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Job Details

  • ID
    JC44870038
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    SLK America Inc.
  • Date
    2022-08-11
  • Deadline
    2022-10-10
  • Category

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