Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comGENERAL DESCRIPTION:Responsible for the day to day performance of all ProCare OnSite Specialists within the region, including customer engagement and collaboration with Sales to further strengthen and build the ProCare business.ESSENTIAL FUNCTIONS:
Supervises (directly) the ProCare OnSite Specialists. Supervisory duties include selection of new employees, performance evaluations, career development, authorizing of time cards, assigns overtime, responsible for corrective actions.
Coaching, developing and leadership of all Specialists throughout assigned territory.
Partner with Endoscopy sales reps to drive support for Specialists, strong customer engagement and growth of the ProCare business.
Interact with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists.
Assist in the implementation of new accounts with a primary focus on Specialist performance.
Responsible for interviewing and overall talent acquisition.
Responsible for monthly reports to Regional Service Manager on region performance / activity / HC.
Enforce on time completion of SLMS assignments for all Specialists.
Responsible for working with Operation's Associate to ensure sick and vacation days are covered.
Monitors the attendance of employees.
Responsible for writing performance and merit reviews.
Up to 75% overnight travel required
Adheres to all policies and procedures put forth in the Sales code of conduct.
Works with Regional Manager to gain understanding of Regional P& L.
QUALIFICATIONS/ REQUIREMENTS:
Operating Room experience in a services-related account for at least 1 year desired.
5 plus year tenure with Stryker ProCare or related field desired.
3 years of prior management experience preferred.
B.A. or B.S. in business with an emphasis in marketing or related discipline preferred.
Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
Must be able to review printed materials.
Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point ).
Must have Stryker VPN access.
Must be able to use I-Expense for expense reporting.
Must be able to communicate with large groups of people.
Must be able to communicate telephonically.
Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
Must be able to generate and explain detailed forecasts, guidelines and procedures.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent analytical skills.
Excellent professional interpersonal skills.
Demonstrated effective managerial skills with quick decision-making ability.
Excellent organizational skills.
Excellent problem solving ability.
Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.
About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
