Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create a never-forgetting experience for our guests! When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside a whole slew of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention FREE DOWNTOWN PARKING and FREE EMPLOYEE MEALS each shift? Vacation, Sick, Holiday, and Personal Days too! Let's not forget our completely awesome employee events each year!Some benefits may be available only be available in a full-time status, but lots of perks for part-time team members too!By joining our team at the Greater Columbus Convention Center, you will work with one of the busiest convention centers in North America. Managed by ASM Global and owned and developed by the Franklin County Convention Facilities Authority. Located in the 14th largest city in the United States amid a vibrant entertainment district, the GCCC welcomes an average of 2.5 million visitors and hosts 360+ events annually. The Greater Columbus Convention Center offers 1.8 million square feet.The GCCC Public Safety department is responsible for the day-to-day functions of securing, directing, and promoting security and public safety on the campus of the Greater Columbus Convention Center. Public Safety Officers are assigned to greet guests as they arrive, check bags, perform visual checks of guests and materials, manage crowds, secure doors, monitor specific locations throughout the venue, and act as roving or posted security. As the “eyes and ears” of the venue, Public Safety Officers are expected to keep a close watch on the crowd and intervene in situations when appropriate. Public Safety Officers are on the “front line” of customer service and public safety and will experience the excitement and energy of the event and the satisfaction of interacting with the public. Assists in event related activities as required.ESSENTIAL FUNCTIONS
Greets guests as they enter and leave the facilities.
Answers questions, resolves complaints, and gives directions.
Enforces venue policies and procedures.
Reports suspicious activity and violations of campus policy.
Responds to guest conflicts, medical situations, and other incidents.
Provides crowd management and assists with crowd movement.
Secures locations and prohibits access to unauthorized individuals.
Challenges unauthorized personnel in restricted areas.
Follows established code of conduct and safety procedures.
Provides exceptional service to all patrons.
Performs regular and routine security rounds of the campus (noting and correcting unsafe or unsecure conditions) and takes immediate action to correct conditions as needed.
Completes detailed reports on activity during shift.
Completes Written Incident reports.
Verify reports are completed.
Inputs door schedule into magnetic door lock program.
Directs visitors, deliveries and related personnel to proper areas. Notifies related departments of visitor/delivery arrival/departure.
Operates and monitors computerized fire alarm system and surveillance camera.
Operates company vehicle to transport employees or patrons around campus.
Takes appropriate action in the event of an emergency.
Maintains daily shift schedules and posts.
Assigns shift duties to Public Safety Officer/Public Safety Event Staff.
Supervises Public Safety Officer and Public Safety Event Staff.
Reports incidents to Public Safety Management for follow-up.
Maintains a proactive and positive attitude.
Provide superior customer service. Ensures that their direct reports are continually providing superior customer service.
Attends campus meetings in the absence of Public Safety Management.
Always in uniform while on duty.
Uniform will be clean, pressed, and presentable to the public.
Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within 10 feet – i.e., smiling, saying “Good Day” or helping when needed.
Must feel comfortable when around large groups or speaking to a guest as needed.
Understands the importance of providing customer service and in understanding of “The Magic is in the Details.”
All other duties and responsibilities as assigned.
JOB REQUIREMENTS: (Some may not be required, but preferred)
Surveillance (CCTV) skills preferred but not required.
Working knowledge of security and public safety functions
Customer service techniques
Fire alarm system
Basic knowledge of Microsoft Office applications
Must be able to use a Two-Way radio.
Must be able to keep information confidential.
Valid State driver’s License with no more than 4 points
Must be able to pass pre-employment background check, as well as random drug screens during employment.
Must be able to program keycards and maglock schedules.
Must be proficient in English reading, writing and speaking.
Required upon hire or within 120 days of hire if not certified.
NIMS ICS 100
NIMS ICS 200
NIMS ICS 700
NIMS ICS 800
NIMS ICS 15
CPR , First Aid, AED (maintain through employment)
EXPERIENCE:
a minimum of two years of public safety/security background. Preferred but not required, experience in law enforcement, military, fire, or emergency medical service background would be ideal.
SKILLS/APTITUDES: Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours. Must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred. WORKING CONDITIONS: May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.
