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If you are control minded, strategic thinking, enjoy relationship-building with stakeholders, and excited to execute monitoring initiatives for the line of business, a role as a Sales Strategy Support Manager is for you. As a Business Banking Sales Strategy Support Manager, you will be part of a team that defines the monitoring program, including the implementation of operational policies and procedures. Your goal is to identify, build and implement additional monitoring to assist the business with staying compliant with regulations, policies and procedures. You will have the opportunity to work with business partners across Consumer and Community Banking to engage key stakeholders at all levels of the organization to identify root cause of issues and collaborate to find creative solutions to address opportunities. You will have end to end project management responsibilities to ensure projects are completed successfully and satisfy objectives. As a detail-oriented self-starter, Control Management experience and the ability to consistently meet deadlines in a fast paced environment you will ensure monitoring is executed against established Business Banking criteria with subject matter expertise, ability to draw inferences, identify root causes, and make recommendations for improvement. You will also be responsible for supporting management and team with reporting deliverables, including but not limited to: monthly geographical reporting from top management down to the employee level, month over month trend reporting, and repeat offenders.Job responsibilities
Manage a pipeline of monitoring activities that includes reporting deliverables ;Ensures the team performs detailed validation test work for business purposes & follows documented policies & procedure
Assists the team in performing research and analysis on items subject to further research; makes recommendations to enhance monitoring, testing and job aids, as identified
Assess the appropriateness of conclusions and handles line of business disputes, re-assessments and escalations ; Analyzes processes to improve internal testing, isolates root cause and suggests solutions
Partnership with cross Business Banking Business Units, Controls, Compliance, Audit and Legal to proactively identify recommended changes; engages with inclusion and integrity with both internal and external constituents
Fosters open communications with team members; Escalates issues and communicates appropriately to key stakeholders
Protects the firm by applying sound risk management protocols and controls and adhering to regulatory requirements
Demonstrates behaviors and attitudes consistent with professional expectations of this position
Required qualifications, capabilities and skills
5+ years Control Management experience
3+ years Business Banking experience
Control, Operational Risk Evaluation (CORE) - experience with firmwide risk and control assessment framework, firmwide standards, and related topics. Strong grasp of executing controls that mitigate risk, and the requirements of an effective control environment.
Strong leadership and interpersonal skills; ability to effectively interact with all levels of management; and experience working with geographically distributed and culturally diverse work groups.
Experience with business project management, issue resolution and problem-solving. Ability to use strategic thinking, creativity, adaptability, and reliability while in a fast-paced environment and competing priorities
Proven track record of applying sound judgement, recommending process improvements, and successful implementation of new processes
Advanced presentation delivery and proficient in Microsoft Office tools (Excel, SharePoint, Word, Power Point)
Preferred Qualification
Bachelor's degree or equivalent experience required
Experience working in cross-functional teams to analyze, design, and deliver best practices
Ability to build strong partnership and create inclusive environment
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans
