Job Title: Senior IT Systems AnalystJob Code: 107726Job SummaryThe Senior IT Systems Analyst has specialized functional and/or technical knowledge and demonstrated experience in a particular business application and/or technology domain and is accountable for application support in their assigned domain. This will require strong coordination with business partners and IT service providers to ensure IT adheres to the agreed to Operating Level Agreements (OLAs) and defined Service Level Agreements (SLAs). This role is responsible to drive the performance of our IT Service Providers and provide enhanced guidance for technical problem support and issue management and will be responsible to ensure proper systems documentation is reviewed, approved, and maintained in the repository of record by service providers. This role has knowledge or will learn the business processes by which their application is utilized and will participate in solution of designs for small to medium size capabilities, including gathering requirements, writing technical specifications, configuration and performing testing or other assignments as defined. The Senior IT Systems Analyst works under the direction of the Manager IT Applications. This is a role with business application technology expertise primarily required. Excellent communication and collaboration skills are required, as is a strong understanding of the functional business area.Principal Duties and Responsibilities
Partners with business and IT service providers to ensure timely resolution of systems issues, or escalate as appropriate
Participates in solution of designs for small to medium size capabilities, upgrades, and disaster recovery exercises, etc.
Supports the development of service provider teams as they work to learn NiSource systems and processes
Develops and maintains relationships with key end users
Brings technical and functional subject matter expertise to help with technology roadmap planning. This is particularly important for integrations work.
Continues to build knowledge of assigned functional domain
Identifies LEAN opportunities and drive measurable continuous improvement. This is particularly important as we identify opportunities to shift-left, automate, reduce non-IT work across our teams, and create a focus on ITIL best practices.
Fosters innovation by staying abreast of emerging application management trends and assessing their potential operational uses/value at NiSource
Supports Service Provider and internal team achievement of Service Level Agreements
High/improving customer satisfaction scores (business partners and end users)
JD Power scores in alignment with NiSource goals
Contributes to positive teaming
Focuses on safety.
Focuses on system stability, security, compliance
Ensures systems documentation is kept up to date, including APM
Adherence to administrative deadlines and processes
Other activities as directed
Required Qualifications for PositionSenior IT Systems Analyst:
Minimum 3 years IT experience required, or equivalent business super user role
Minimum 3 years technical and/or functional background in the application technology domain required
Bachelor’s Degree in Information Systems Management, Business Administration, or equivalent experience required.
Developed analytical skills needed
Attention to detail
Ability to work independently, as well as part of a team
Strong interpersonal and communication skills
Some on call support required
Preferred Additional Qualifications for Position
PMP and/or Agile certifications
Experience working with distributed teams desired
Familiarity with applications (hosting, information management, networking, etc.)
ITIL certification strongly preferred.
Technical certifications preferred
Disclaimer: This description is not designed to be a complete list of all duties and responsibilities required of the position.Inclusion & DiversityValue inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.Equal Employment OpportunityNiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities.Safety StatementPromote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.Salary Range:$91,000.00 - $136,600.00Posting Start Date:2024-03-24Posting End Date (if applicable):Please note that the job posting will close on the day before the posting end date.
