Job Summary:Solutions Engineers, are the primary technical resource for the field sales organization. They are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for our products. Examples of good market experience could be any of the following:
Solutions architect or consultant for Case Management Software
Account manager for an electronic monitoring company
Probation/Pretrial/Corrections Supervisor or above with experience in dealing with electronic monitoring companies
The Solutions Engineer, must be able to articulate technology and product positioning to both business and technical users. The primary duties are assisting the field sales team in product demonstrations, and pre-sale or RFP presentations. This requires the ability to understand corrections software, internal software systems, and making the messaging about the connection between the two simplified for the end user. This role is also responsible for internal product support (market requirements, testing, launch plans, etcetera), internal trainings, customer training and webinars, and sales training.Duties/Responsibilities:
Be the technical point person for sales team relative to software sales demonstrations, industry trade shows, workshops, etc.
Responsible for representing our product line in the field through technical sales support activities
Responsible for development and delivery of excellent product demonstrations
Able to assist in responding to functional and technical elements of RFIs/RFPs
Able to convey customer requirements to Product Management teams
Support the sales organization, RSMs and AMs in the execution of technical sales demonstrations, maintaining customer satisfaction with products, assisting with the research and resolution of high level technical issues within key accounts.
Assess the state of existing customer issues to better understand product enhancement opportunities and project prioritization.
Support Engineering and Network Development efforts by being a key interface between the market and the organization.
Utilize the target opportunity lists created by the Product Marketing Manager to assist our field sales team in developing strategy for both competing and incumbent contract opportunities.
Aid in the development of sales tools - maintain a working product demo environment and demo equipment, mobile devices, competitive handbook, target lists, PowerPoints
Maintain a working knowledge and understanding of product roadmap and project timelines
Able to travel throughout the United States for in person meetings with customers (some international travel may be needed)
Willing to travel up to 50%
Must live in the Denver area or Central/Eastern Time zones
Skills/Abilities:
Excellent knowledge of company products, positioning and services.
Strong understanding of competitive positioning and competitor product lines (corrections case management systems).
Strong understanding of customer buying/procurement process, Requests for Proposal (RFP).
Strong knowledge of sales strategies and techniques.
Education and Experience:
Bachelors’ Degree in Criminal Justice, Business, or related field preferred
3-5 plus years relevant experience in a community corrections organization preferred or extensive experience using electronic monitoring equipment
Experience and success with technical software product demonstrations a must
Experience and familiarity of our products and line of business a plus
Physical Requirements (With or without reasonable accommodation):
Sitting: over 70%
Standing: 41-70%
Walking: 41-70%
Lift/Carry: 26-50 lbs
Fine Motor Movements: 41-70%
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
