Job DescriptionWork with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the Oracle Heath Hosting Domains Team, your focus will be to deliver support to a series of internal customers/teams, while serving as an advocate for customer needs. This involves resolving customer technical issues and inquiries as well as, troubleshooting Millennium and Oracle Health Patient Accounting Solutions. You will serve as a primary point of contact for customers, and will be responsible for facilitating customer relationships with support and providing advice/assistance to internal Oracle employees on diverse situations and escalated issues.Job DescriptionAs a member of the Oracle Heath Hosting Domains Team, your focus will be to deliver support to a series of internal customers/teams, while serving as an advocate for customer needs. This involves resolving customer technical issues and inquiries as well as, troubleshooting Millennium and Oracle Health Patient Accounting Solutions. You will serve as a primary point of contact for customers, and will be responsible for facilitating customer relationships with support and providing advice/assistance to internal Oracle employees on diverse situations and escalated issues.Basic Qualifications
Bachelor's degree in Information Systems, Computer Science or related field, or equivalent relevant work experience with 5+ years experience.
Experience with health care information technology work experience
At least 3 years' experience with supporting and/or implementing Millennium or CareAware solutions or other EHR systems
Experience working with Oracle Soarian Financials (Using Adaptability tools)
Software Implementation/support work experience with Millennium and Soarian Revenue Management systems.
Must have strong analytical and troubleshooting skills for both networks and systems.
Must understand fundamental Network concepts (e.g., Routing, Switching, DNS, Firewalls, etc.).
Knowledge of virtualization software (vSphere, VMware, OLVM/KVM)
Windows Active Directory administration
The ability to work both independently and with members of a distributed team without close supervision
Excellent oral and written communication skills
Strong documentation skills.
Able to have a demonstrable understanding of ITIL & Agile frameworks, with experience multitasking using Jira for project tracking and workflow management.
On call support
Preferred Qualifications
Experienced in cloud networking and security architecture, specializing in Oracle Cloud Infrastructure (OCI) with expertise in designing, implementing, and managing OCI solutions, hybrid environments, and security compliance.
Career Level - IC2ResponsibilitiesProvide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Test and coordinate testing of new releases of Oracle Applications. Log bugs against applications and follow up with IT and Development. Monitor future applications releases. Train users on features of applications. Maintain applications responsibilities based on work group of user. Act as reporting resource. Represent users at Data Center meetings, user meetings at quarter end and whenever necessary.This System Analyst 2 position supports the Internal domains and systems of the Oracle Health organization. Responsibilities include implementation of software packages including the installation, customization, deployment, and continued maintenance and ongoing support including resolution of application issues. Assists with the development and ongoing maintenance of support documentation. They will work closely with other system analysts, engineers, architects, team leaders, managers, and business partners to collaborate on system design as needed. They work closely with partners to review the status of work and projects in process, prioritize new efforts, and assist in identifying new opportunities to improve operations. These activities require skills in independent decision-making, application design and configuration, problem-solving, leadership, systems analysis, customer service, teamwork, organization, and excellent written and verbal communication skills.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
