Job#: 2056820Job Description:Apex systems is seeking a VOIP Network engineer for an exciting consultant opportunity in Columbus, OH. This role sits onsite.
Scope of PositionResponsible for providing advanced identification, remediation, and root cause analysis along with the communication of issues and needs pertaining to the Unified Communications environment. The Collaboration Team which includes Unified Communications within BTS, is committed to assisting the center.Position SummaryResponsible for the engineering, build, installation and configuration, operation, maintenance and support of the voice and video devices and systems to ensure stability, reliability and acceptable performance.-Responsible for providing outstanding customer and engineering support at an advanced technical level for end user telephony devices and systems which may include network troubleshooting, performance monitoring and other related activities.
Responsible for the continuing identification of opportunities to transition support tasks to first and second level support as appropriate.
-Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support.-Responsibilities may also include addressing security issues, and the generation of support and/or customer documentation.-Responsible for providing direction and guidance to junior engineers and administrators in voice and video systems technologies.Duties and ResponsibilitiesThe duties of this position are performed with minimal review and supervision. Most assignments will be completed independently and are subject to periodic review and approval.Engineering (40%)-Builds and configures hardware, software and design requirements for the voice and video environment.-Plans and evaluates complex existing technologies and makes recommendations for resources required to maintain and/or expand service levels.-Researches and recommends the appropriate technological applications and services to meet organizational standards and objectives for system performance.-Plans, engineers and coordinates the detailed design, implementation and documentation of operating system software, hardware, network and storage connectivity and other considerations pertinent to the design of systems maintained and supported by the Collaboration team in order to improve the reliability, scalability, sustainability, and availability of the voice and video environment.-Consults and coordinates with customer departments to determine the business functions and activities of the department; may determine requirements of systems software, hardware, interfaces and applications integration and develop systems specifications based on these requirements.-Prepares detailed specifications for systems upgrades, monitoring tools, operations automation and enhancement packages and related activities.-Reviews and evaluates technology alternatives, and offers system/equipment acquisition and purchase recommendations based on findings.-Provides technical guidance pertaining to the capabilities, limitations and operational requirements of voice and video operating systems software, hardware, interfaces, networking architectures and applications integration techniques to department and medical center management.-Assists with the creation and upkeep of a technology roadmap specific to the particular technologies for which support staff are responsible for managing.-Assists in the design of the overall architecture and performance objectives for the voice and video technologies.Support, Maintenance and Projects (50%)Support-Facilitates needed hard
