WFM Application Support Specialist (Field)

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WFM Application Support Specialist (Field)

28 Aug 2024
Ohio, Columbus, 43235 Columbus USA
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WFM Application Support Specialist (Field)

Vacancy expired!

The WFM Application Support Specialist will provide functional support to our field managers and associates related to the staff scheduling capabilities of our new Workforce Management (WFM) application. The role will also maintain and administer the staff scheduling and employee self-service modules of the WFM application

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.

Essential Activities:
  • Conduct system administration for staff scheduling and employee self-service modules in the WFM application and provide end-user support in the use of staff scheduling and employee self-service functionality, providing FAQ and/or training documents as sustained support outlets
  • Provide support in the area of staff scheduling and employee self-service modules, providing system enhancements, design/configuration, and training for our WFM application
  • Harvest and translate requirements into functional specifications supporting store needs and technical solutions and conduct ongoing analysis to determine optimal use of applications to promote standardization and cost efficiencies.
  • Utilize system data to support functional approach recommendations to internal partners and identify critical checkpoints and escalate issues and risks in a timely manner
  • Maintains technical knowledge through utilization and understanding of both store systems and business process around those systems and identify system impact to other applications and/or processes (specifically appointment scheduling and dispatch functionality).


Requirements:
  • Bachelor's degree with 1-3 years of experience OR 3-5 years of relevant experience
  • Experience in Workforce Management, Operations, or IT/Application Support is required
  • Experience in participation in the implementation and support of a packaged application, ideally a Workforce Management application, particularly Kronos is preferred
  • Strong written and verbal communication skills is required
  • Must have Microsoft Office experience (Word, Access, Excel and PowerPoint)
  • Kronos experience is recommended


Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Learn more.

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Job Details

  • ID
    JC18878172
  • State
    Ohio
  • City
    Columbus
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Safelite
  • Date
    2021-08-01
  • Deadline
    2021-09-30
  • Category
    Et cetera
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