Apex Systems is looking for a Meter and Revenue Operations Analyst in Columbus, Ohio.
Job Overview
MRO Support provides system administration and support enabling efficient and effective Meter and Revenue Operations for our Operating Companies.
Team is responsible for meter head-end systems such as Landis + Gyr Command Center, Itron Utility IQ, Clevest Fieldnet, MV90 and other meter data systems such as Oracle's Meter Data Management System and Meter Asset Management Systems.
Team drives key strategic initiatives that enhance and improve performance of our systems and business processes, enabling the company to adapt to rapidly changing meter technology.
This position will ensure accurate and timely meter data records for the following Business Processes: Billing, Meter Asset Management and Financial Reporting, Regulatory obligations, Revenue protection activities, meter inventory audits, and Mass Meter Installations.
Collaborate with our Operating Company customers, C&DS peers and IT partners, driving for continuous improvement.
This position works under close supervision and assists others to provide support to the Operating Company MRO Organizations.
Job Responsibilities
Identify and initiate process improvements
Create business process documentation to support customers in the Operating Companies
Work to resolve outstanding system issues by applying knowledge of application functionality and associated business processes. Interact effectively with Business Unit and IT personnel to provide input to change requests and to ensure the completeness of enhancement requirements and process considerations.
Use oral and written communication in a clear, organized and timely manner. Obtain and share information related to current issues that may influence departmental and/or corporate operations.
Establish clear, practical goals and milestones that contribute to own performance and to corporate goals.
Demonstrate an understanding of the link between own job responsibilities and overall organizational goals.
Perform job with the broader goals in mind and help to break down barriers to getting work done.
Requirements
Demonstrate a positive attitude in the face of change.
Working well in a changing environment, able to move forward in the presence of some degree of uncertainty.
Establish and build trust with others and work collaboratively across functions, levels and departments towards shared business objectives.
Value the differences and similarities among people and promotes a spirit of cooperation and shared responsibility.
Hold self and others to highest ethical standards.
Actively seek to understand the business.
Understand the business environment in which we operate.
Be knowledgeable about the business, key functions and industry trends relative to own job.
Ability to retrieve data from various sources as necessary
Researches and gathers data to make data-driven decisions
Able to utilize tools and application to efficiently complete tasks
Able to troubleshoot issues with little to no guidance
Experience working in meter systems, MV90, MDS, MACSS, MDM, and Head End Systems
Review reports and identify anomalies by applying analytical skills and assist with report generation.
Assist in the resolution of end users requests and system defects.
Communicate with end users to understand issues and questions on issues, and set expectations of resolution timeframe based on priorities
Contribute to the definition and creation of system queries and data extract requests to support and fulfill internal and Operating Company requests
Develop subject matter expertise in one or more applications and systems supporting Operating Company MRO organizations
Minimum Requirements:
Organizational, time management and communication skills are mandatory.
Competency in PC skills including proficiency with Microsoft Office and Outlook is required.
Knowledge of Excel, QMF (SQL) and other analytical/query tools is preferred.
Prior experience with Pervasive PSQL, DB2 databases is highly preferred.
Competency in company-utilized software, including ServiceNow, MACSS, MDS, MV90 is preferred.
Prior experience with MV90 interval data collection is desired
Knowledge of utility billing systems is highly preferred.
Work Experience:
6 Years of Experience in IT systems support with High School Diploma
2 Years of Experience in IT systems support with Associate's Degree
0 Years of Experience in IT systems support with Bachelor's Degree in business or IT
Typically is achieved with 0-5 years of related experience.
Candidates have typically obtained an Associates, or Bachelor Degree in Business, IT, or related field
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
