Company and Role:
Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for an IT Computer Operator.
Highlights and Benefits:
On-Site New Albany, OH – PART-TIME
W2 hourly pay rate up to $32hr or salaried equivalent
Direct W2 hourly or salaried applicants only (no corp-to-corp subcontractors, third parties, or agencies)
Paid time off and holidays for salaried employees
401K, billable bonus, and health, life, vision, dental and short-term disability insurance options for all
DTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!
Check out our benefits and company information at www.dtsdelivers.com!
Job Description:
We are hiring an experienced IT Computer Operator to work for us as our direct, W2 salaried or hourly employee. You will:
Operate, monitor and support IT infrastructure and Data Center environments.
Ensure the timely completion of all scheduled batch cycles and processes workload during the shift and support the workflow of computer operations.
Contribute to a positive customer support experience and build rapport and trust with business partners and application teams.
Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing. Engage the appropriate support teams and/or coordinate resolution of issues and incidents according to established procedures.
Work to ensure daily or nightly batch processing is completed on time and computer systems are available as scheduled.
Work with senior and lead operations staff to perform daily approved changes according to defined technical standards as instructed.
Control physical access to the facility and monitor the physical state of all aspects of the Data Center.
Monitor application processing, networking, and all Data Center hardware and software, taking appropriate actions according to defined procedures as issues arise.
Document shift activities and incidents according to defined procedures.
Conduct walkthroughs of the Data Center to verify there are no physical issues.
Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.
Work with vendors and third parties to troubleshoot and resolve issues as needed.
Required Skills and Experience:
Operator in data center environment – 5 years’ experience
Service Management Software experience
Workflow Automation experience
Monitoring software experience
Mainframe and distributed systems operations experience
Desired Skills and Experience:
ServiceNow
Control-M
SolarWinds
US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Dedicated Tech Services, Inc. is an Equal Opportunity Employer
