LINK TO JOB POSTING DOC:
https://docs.google.com/document/d/e/2PACX-1vQ2eHIedyLv8bdqmUhvMZsKTb3L-xmmdMtxrG8yd28yhQSX29Q5QA3IbN5befY-zpqFu3rGsq22VIiy/pub
CENTRAL OHIO SERVICE & SYSTEMS SPECIALIST – JOB DESCRIPTION
POSITION OVERVIEW:
We are seeking a highly motivated and experienced Central Ohio Service & Strategy Specialist to serve as BOTH the strategic/organizational leader and on-site project/service leader for the Central Ohio region. This role is the primary standard-bearer for both strategy and on-site delivery, combining leadership responsibilities with hands-on execution. The position requires extensive experience in both leadership/strategy and operational/technical domains.
KEY FOCUS AREAS:
Develop and execute strategy for client service and internal process improvement
Lead and execute projects from scoping to completion
Oversee and deliver on-site technology and client-facing service
Organize meetings, set agendas, and follow up on action items
Design, document, and implement systems and processes
Manage internal and external communications, escalations, and planning
NECESSARY SOFTWARE KNOWLEDGE:
Ticketing & IT Service Management (ConnectWise, ServiceNow, SuperOps, etc.)
Documentation & Collaboration (Confluence, SharePoint, Google Workspace, Office 365)
Remote Support (TeamViewer, LogMeIn, AnyDesk, Microsoft RDP)
Cybersecurity Tools, endpoint protection, MFA, CMMC 2.0 practices a plus
Networking & Monitoring (PRTG, SolarWinds, Ubiquiti, Meraki)
CRM & Communication (Salesforce, HubSpot, Slack, Teams, Zoom)
LOCATION REQUIREMENT:
Must be located in Central Ohio
Regular on-site client visits throughout Central Ohio; home-based role with travel
CORE RESPONSIBILITIES:
Design, implement, and maintain operational systems and standardized workflows
Develop and document business processes; create process automation where applicable
Establish and track metrics/KPIs; lead process improvement (Kaizen, ‘5 Whys’, PSDA, etc.)
Initiate regular client updates; create communication schedules and alerts
Organize, lead, document, and follow up on meetings and action items
Collaborate on escalations; ensure thorough documentation and process follow-through
Own project deliverables and tracking from start to finish
Provide hands-on technical support during on-site visits (network cabling, equipment moves up to 50+ lbs, etc.)
REQUIRED QUALIFICATIONS:
Must be based in Central Ohio
5+ years in both leadership/strategy AND operational/technical roles (not entry level)
Demonstrated abilities in strategic planning, team leadership, and hands-on delivery
Strong understanding of IT systems and business processes
Excellent written and verbal communication
Able to manage multiple projects, work independently and directly with clients
DESIRED QUALIFICATIONS:
Experience with process improvement methodologies and project management
Technical certifications relevant to IT service delivery
Familiarity with automation tools, AI, and operational challenges
KEY SUCCESS INDICATORS:
Operational systems implemented and maintained successfully
Consistent proactive, effective communication
Clear meeting outcomes and documentation
Reliable completion of projects within timelines
High client satisfaction and process ownership
OUR COMPANY CULTURE:
We lead with kindness, act with honesty, and are committed to always giving our best. Our team thrives on curiosity, creative solutions, and a constant drive to improve – for our clients and each other.
COMPENSATION & BENEFITS:
$27–$40/hr, part-time (approx. 20-30 hrs/week, 9 a.m. to noon core hours, flexibility required)
Full medical, vision, dental
401(k) with 4% company contribution
Mileage reimbursement at $0.30/mile for on-site work
Growth opportunity in a dynamic, supportive environment
HOW TO APPLY:
Click link at top to see application info.
