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HelpDesk Support (Columbus)
Compensation: BOE
Employment type: full-time (onsite only)
SUMMARY
We are seeking individuals with strong customer service skills, excellent analytical and verbal skills. The ideal candidate can collaborate with their peers as well as work independently. We need individuals that can work effectively with minimal supervision to accomplish multiple and sometimes unrelated tasks.
Key to your success will be the ability to execute and complete ticket requests in a timely and prudent manner while also making sure that the standard operating environment continues as a 100% up-time environment and ensure that customer service standards are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES may include, but are not limited to the following specialties:
Provide first level support to our internal customers
Follow up with users as appropriate to complete tickets
Provide professional technical support to the End User community
Assign help desk tickets as appropriate
Diagnose and complete tickets as assigned
Configure and maintain Active Directory
Support Microsoft Exchange 365
Procure and/or support enterprise cell phones
Support and configure local and network printers
Support Remote Desktop Applications
System builds and/or installs
Receive, ship, deliver and/or install PC systems
Assist in preparation of documentation as requested by the IT Management Staff
Other Duties as assigned
MINIMUM QUALIFICATIONS
Prior experience in a call center environment a plus
Excellent organizational and communication skills
Ability to write reports, business correspondence, training, and procedure manuals.
Bachelor's degree (B. A.) from four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience preferred.
Must present ability and desire to learn and grow within the position, team, and department. We are looking for someone with experience, but more importantly the drive to learn!
This person may be expected to be available on an off-hours basis for on-call support rotation, emergencies, and to fill in the peaks of work that oftentimes occur in our growing environment. This person should be capable of creating, communicating, monitoring, and reporting on policies and procedures for the user community and the infrastructure staff.
The position will report to IT Management and may require intermittent and periodic travel. Some travel may occur on an emergency basis. This position will have the opportunity to participate in cross-functional training within the department for a more rounded working knowledge of the department.
