Technical Support Specialist
IGG Software Inc.
Hi! IGG Software creates intuitive, yet powerful, personal and small business applications for Mac, iPad, iPhone, and Watch. Our outstanding team at IGG Software works together to produce high-quality products and provide unsurpassed customer service. We do this by working together and being highly dedicated to customer needs, and we do this in a fun, friendly, and supportive work environment. To learn more:
http://www.iggsoftware.com.
Brief Job Description: This is a full-time, work-from-home position. Candidates must live in VT, NH, OR, OH or CA. As an IGG Software technical support specialist, you will work with customers via LiveChat, which includes working on tickets as well as chatting with customers one-on-one. IGG Software offers customer support Monday through Friday from 9:00 am - 5:00 pm ET. This position is 5 days per week. Benefits for the Technical Support Position include health, dental, vision, and 401k matching.
Responsibilities:
▪ Provide first-tier technical support to users of our software via LiveChat
▪ Direct questions to other IGG staff when appropriate
▪ File and maintain feature requests, bug reports, and other incidences through various web-based software applications
▪ Lookup customer order details and maintain database records
▪ Attend product training
Expectations:
▪ Must be able to work in a fast-paced environment
▪ Must be able to multi-task
▪ Must have a reliable internet connection
▪ Must have a solid understanding of Apple products
▪ Utilize Slack or other messenger programs to communicate with coworkers while at work
▪ Maintain regular communication with coworkers regarding your work hours and availability
▪ Demonstrate a willingness to learn more about our software so as to be able to answer progressively more difficult support questions
Qualities:
▪ Reliable, independent worker
▪ Ability to perform several tasks at once
▪ Work well with others
▪ Strong customer service ethic
▪ Clear, concise written communicator
▪ Accustomed to team dynamics, can communicate needs and expectations easily
▪ Ability to read/write languages other than English a plus (not required)
Please send a resume to be considered for the position.
