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Purpose of Position
Provide management oversight of Maintenance Service Contracts for National Accounts, and/or end User customers including managed maintenance programs, upgrade programs and projects rollouts. Manage revenue and cost to achieve margin targets. Manage scorecard performance to achieve critical Key Performance Indicators (KPI) with both the end customer and Gilbarco.
Provide leadership and guidance to internal associates supporting day-to-day maintenance operations, which includes technical and administrative disciplines and working directly with different areas of manufacturing operations.
Manage external Authorized Service Contractors (ASCs) with help and support of the Market Service Manager to achieve defined customer service levels and cost targets.
Key Responsibilities
Achieve margin targets through cost control measures.
Achieve KPI targets with both the end customer and Gilbarco.
Establish procedures to ensure compliance and delivery of customers’ service contract requirements.
Ensure the financial success of all assigned programs and projects, meet all committed delivery dates & measures, and cultivate ongoing customer satisfaction.
Resolve contractual issues with support personnel, sales personnel, distributors, service providers, and marketing personnel to ensure program success
Develop quotations and scope of work for new services
To prepare and schedule reports per customer request
Act as an escalation point for analysts in the team, and work effectively with cross functional teams to help resolve escalated situations
Manage the dispatch and follow up process for DLA
Create and submit service invoices
Other tasks as assigned by the Customer Operations Manager
Background and Skill
Four-year undergraduate degree in Business, Marketing or equivalent experience
Demonstrated project management skills
Microsoft Office with Excel, Word and PowerPoint
Microsoft Access (desired but not required)
Effectively drive results
Effectively utilize resources to meet all customer contractual requirements (minimum)
Excellent communication skills (verbal and written)
Analytical capability
Able to travel if needed
WHO WE AREThe world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .#LI-KS1WHO IS VONTIERVontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com ."Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
