IT Support Specialist II

IT Support Specialist II

16 Jun 2024
Ohio, Dublin, 43016 Dublin USA

IT Support Specialist II

Vacancy expired!

Responsibilities
  • Be an active listener that employs an empathetic approach to answering in-bound client phone calls
  • Document calls with high detail in an enterprise level ticketing system (ServiceNow)
  • Visit client sites to install, configure computer equipment when needed
  • Employ critical thinking to evaluate an issue, draw on experience to resolve complex problems
  • Speak to and understand client needs for computer / server configuration
  • React to monitoring alerts using our Remote management tracking software
  • Diagnose and repair workstations, servers, networks, operating systems, printers and applications
  • End User Mac support experience in troubleshooting hardware / software
  • Follow a procurement process for hardware to be delivered to clients
  • Create and maintain client environment documentation
  • Work under the direction of the Service Delivery Manager and Vice President
  • Work independently and with fellow team members to ensure completion of assigned tasks
  • Be a great communicator to fellow team members and clients
  • Effective written and verbal communication skills with the ability to express yourself professionally
  • Willingness to perform continuing education training and certifications when necessary
  • Monitoring and management of Sedgwick Technology Solutions hosted services

Requirements
  • Proven ability to work within a team and assist fellow team members
  • Learn new technology and employ knowledge both rapidly and skillfully
  • Must be reliable with exceptional interpersonal & Communication skills for our clients and team members
  • At least four years of experience supporting end user workstations in a domain environment
  • Must be proficient in Windows server/client infrastructures
  • Must be proficient in MAC OS troubleshooting and support
  • Experience troubleshooting VM environments
  • At least four years of experience handling more complex issues that require diagnostic thinking
  • Four years of experience supporting servers in a domain environment
  • Positive attitude and ability to multi-task/self-manage workload while adapting to changing priorities
  • Must be detailed oriented with the ability to follow shifting client requirements
  • Show ability to Prioritize tasks based on Sedgwick Technology Solutions policies and procedures
  • Ability to learn and adapt to new and changing technologies
  • Ability to troubleshoot and react to constantly changing IT environments
  • Professionalism in the workplace and with our customers is of utmost importance
  • Valid Driver’s license with reliable transportation and the willingness to travel to client location within 60 miles for PC equipment troubleshooting or set ups (Mileage Expenses are included)

Desired Experience
  • Microsoft Certifications (MCSA, MCITP, etc.)
  • Experience with Exchange, Office 365, and SQL
  • Experience with Server Virtualization
  • Experience with Firewall solutions
  • Experience with troubleshooting and Citrix environments
  • Prior work history in a multi-client consulting environment
  • Experience with ServiceNow ITSM platform

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Job Details

  • ID
    JC15506001
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    Sedgwick Technology Solutions, Ltd.
  • Date
    2021-06-10
  • Deadline
    2021-08-09
  • Category

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