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Job DescriptionDay to Day Responsibilities:A client of Insight Global is seeking a Sr. CRM Sales, Service & Marketing Business Analyst responsible for continuous improvement in the effective use and adoption of the company's CRM, Sales, Customer Service, Product Support, and Marketing Systems. This consultant will work with stakeholders to perform full-lifecycle implementation of technology enabled business processes that make serving our customers more effective and productive. This role performs needs assessment, cost/benefit analysis, project planning, change management, system configuration, testing, training, implementation, and follow up. As functional experts in our CRM and integrated software, they seek to first to leverage our systems existing functionality and commercially available solutions before considering custom programming. Partnering with stakeholders in sustaining a continuous improvement environment that keeps CRM, Sales, Customer Service, Product Support, Marketing and related systems agile and aligned with current and emerging business objectives Receiving, soliciting and initiating business systems needs from users and form solutions that have a measurable impact Engaging directly with stakeholders to prepare requests for approval by performing initial needs assessments, resource, and impact analysis as appropriate for size and scope of request Assisting stakeholders in determining and adopting best practices that are natively supported by company standard or commercially available business systems Designing dashboards and reports for enterprise-wise analytics, sales process effectiveness, revenue forecast and trends that provide decision support with actionable data. Creating detailed function design documents and project plans to drive successful implementation and adoption of new or changed business systems Translating requirements to perform business system configuration and setup in our major business systems to meet project objectives Preparing documentation, work instructions, and training the end-user community relating to operating procedures for system implementations and changes. Log related configurations with appropriate archiving methodologies for maintenance in future. Providing emergency on-call support to the end-user community for systems in production. Using appropriate tools as required to track tasks and production support or efficient management of information system projects and resources. Providing business systems capability and process consulting for upper management, and consultants regarding programming standards. Maintaining and enhancing existing applications and responding to user's questions and problems related to these systems. Collaborating with Enterprise Business Systems, Enterprise IT (Information Technology) Infrastructure & Operations, and business unit dedicated IT teams to keep systems up to date and secure. Working as project manager and change manager as needed for small to medium sized projectsSkills and RequirementsMust Haves:- 6-8+ years of Salesforce Business Analyst experience- Experience with Service Cloud and Sales Cloud platforms- Strong experience with Jira- Excellent communication skills Plusses:- Healthcare or Veterinary industry experience nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
