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Skills:active directory, cisco, route, switch, windows, Windows server, Systems engineering, AD group policy, Exchange, Firewall, VPN configuration, SQL server, desktop troubleshooting, networking protocols, exchange o365Top Skills Details:active directory, cisco, route, switch, windows,Windows server,Systems engineering,AD group policy,Exchange,Firewall,VPN configuration,SQL serverDescription:Systems Engineer - Associates who are focused on the design, configuration, deployment and maintenance of servers, networks and server based systems. These individuals do planning and project coordination relating to client IT Initiatives/projects.Job Requirements Must have 3+ years’ work experience in related IT position Demonstrated skillso Excellent customer service skillso Top-notch organizational skillso Good communicator (in the coordination of smaller clients)o Sound judgmento Professional appearance and demeanoro Research and develop technical solutions for client and business initiativeso Reliable with good attendanceo Ability to follow the direction from the Client Services Managero Teamwork, mentorship and positive attitude Essential Dutieso Act as a “Technology Success Manager” for our clientso Coordinate client services activities for medium and larger clients.o Participate in quarterly business reviews (QBRs)o Design and implementation at the network level: LAN and WAN connectivity, routers, firewalls and securityo Design and implement hosted and cloud solutions for customers using technologies that meet their requirementso Design and implement disaster recovery solutionso Support services for virtualization technologieso Administration and maintenance of the remote monitoring solution, CW Automate.o Respond to client support request ticket escalationso Handling escalated server, network and desktop related issues for clientso Participate as a resource for projects run by the Implementation and Onboarding teamo System documentation development, maintenance and reviewo Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.o Handle tickets created due to alerts in CW Automate that are escalated from Tier1.o Review of CW Automate alerts, performance information and configurations.o Server checkups using CW Automate data and manual review of servers as necessary.o Participate in on-call rotation for off-hours supporto Enter all work as service tickets in Connectwise.Additional Skills & Qualifications:MSP Experience is a major plus. On call rotation is currently every 9 weeks and the tech is on call for 1 week. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
