Start Your Career with Purpose! Join Our Team as a Client Service Representative Are you someone who thrives in a fast-paced environment, loves connecting with people, and finds joy in helping others? If so, we’ve got the perfect opportunity for you!At DDC, we’ve been leading the relationship and paternity testing industry for over 30 years, helping clients around the globe answer life’s most important questions. As a Client Services Representative, you’ll be the friendly voice on the other end of the line—providing clarity, compassion, and confidence to our customers during pivotal moments in their lives.What You’ll Do:Handle up to 50 calls a day from clients worldwide, offering support and solutions with empathy and professionalism.Guide customers through our DNA testing services—explaining processes, answering questions, and resolving concerns.Collaborate with internal teams to ensure smooth case handling and top-tier service.Maintain confidentiality while managing sensitive information.Communicate via phone, email, chat, and text—always with warmth and patience.What We’re Looking For:A natural communicator who listens actively and speaks clearly.Someone who enjoys solving problems and making people feel heard.A team player who thrives in a dynamic, fast-moving environment.Previous customer service or call center experience is a plus, but not required.High school diploma or GED preferred.Work Perks:Hybrid flexibility: Work from home after 90 days of in-office training and performance milestones.Full-time schedule: Monday–Friday, 8:30 AM–5:30 PM.Comprehensive benefits: Competitive health insurance offerings, company paid life insurance & disability, plus generous paid parental leave and adoption assistance.401(k) with company match, paid vacation, and holidays.Why DDC?Because we don’t just offer jobs—we offer meaningful careers. You’ll be part of a team that’s passionate about making a difference, one call at a time. Whether it’s helping a family find answers or supporting legal cases with accurate results, your work will matter.Ready to make an impact? Apply today and help us change lives through science and service.
