Job Posting End Date12-17-2024Please note the job posting will close on the day before the posting end date.Job SummaryPart of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads the largest and most complex infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.Job DescriptionEssential Job Functions:Responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: Lead projects and /or development activities related to highly specialized areas of technology.
Plan, research, evaluate, design and analyze performance of complex infrastructure systems.
Provide advanced level technical support and analysis, operation, administration, and troubleshooting activities. Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations for complex solutions.
Direct the preparation of technical documentation including procedures, manuals, reports and standards.
Lead, facilitate, and coordinate complex work activities of others within the work group or team. Adhere to budgeting and approval processes while leading annual and project planning.
Ensure all work activities are performed in accordance with the policies, practices, procedures, standards, and rules of the company and complies with the regulations and procedures required by external agencies.
Develop, recommend and implement plans throughout the organization to address complex issues.
Apply expert proficiency to identify, analyze, design, and initiate solutions to highly complex problems requiring specialized knowledge and /or problem-solving techniques.
Demonstrate expert and broad technical industry knowledge and of AEP infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
Mentor and provide functional/technical leadership and work direction to staff.
Lead in the preparation and presentation of complex technology decisions and large projects, clearly, concisely, and persuasively, in a manner suitable for presentation to senior management.
Minimum Requirements:Infrastructure Engineer Staff (SG9):Education: Bachelor's degree in computer science, engineering, or related technical field is required.Experience: 10 years of relevant work experience is required.An equivalent combination of education and experience may be considered.Infrastructure Engineer Lead (SG10):Education: Bachelor's degree in computer science, engineering, or related technical field is required.Experience: 12 years of relevant work experience required.An equivalent combination of education and related experience may be considered.Preferred Requirements:
2+ years of technical experience implementing and administering Microsoft Teams Voice
5+ years of experience managing large call manager telephony environments
Strong experience withVoice/VoIP managementtools and processes
Advanced knowledge and experience with Microsoft Teams Voice
Advanced knowledge and experience withCisco Unified Call Manager
Strong knowledge and experience with SBC technologies (Oracle)
Strong understanding of call recording systems (Nice)
Strong E911 experience
Good knowledge and familiarity with Cisco UCS
Good experience with general networking technologies
Compensation:Infrastructure Engineer Staff (SG9): $110,656.00-143,853.50 USDInfrastructure Engineer Lead (SG10): $129,963.00-168,952.00 USD#LI-REMOTE #AEPCareersCompensation DataCompensation Grade:SP20-009Compensation Range:$110,656.00-143,853.50 USDCandidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.
