Description Summary: The Retail Service Operations Team Leader is responsible for the oversight of service and operations for 10 branches within a defined market area, mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite. Duties & Responsibilities:
Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
Promotes Huntington’s Welcome Culture through actions and coaching.
Conducts branch visits to complete required audits, observations, and inspections.
Participates in branch huddles to review operations procedures and opportunities.
Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
Escalate issues to appropriate level immediately upon identification. Adheres to all operational, security, risk and regulatory related policies and procedures.
Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
Provides support for branch incident response, including robbery response and manual processing.
Adheres to all operational, security, risk and regulatory related policies and procedures.
Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication.
Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
Perform other duties as assigned.
Basic Qualifications:
High School Diploma or GED
3 years of experience leading or influencing a team
3 years of retail service with operational experience
Other
Travel required within assigned market area.
Preferred Qualifications
Branch banking experience with operational focus
Prior experience managing a team
Comfort with technology
Experience with MS Office applications
Excellent communication skills, both written and verbal
Demonstrated problem-solving ability
Detail-oriented and thorough
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
NoWorkplace Type:OfficeHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any positionThis employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.
